Expert Basis Outsourcing, including Maintenance, Support, and On-Call Services

These cost-effective services provide complete, out-tasked expert technical support of the Client's SAP environment. Support will be provided on a 7 x 24 hour basis via a combination of on-site, remote and on-call services.

Supported SAP applications include:

• SAP ERP 2005 (ECC)
• SAP NetWeaver 2004s
• Solution Manager
• BW/BI
• CRM
• Enterprise Portals (EPC & EP)
• Process Integration (PI)
• PLM
• SCM (APO)
• Mobile (MI)
• App. Server (AS ABAP & AS Java)

Basis Complete Technical Managed Services for SAP Applications
These cost-effective services provide complete, out-tasked expert technical support of the Client's SAP environment. Support will be provided on a 7 x 24 hour basis via a combination of on-site, remote and on-call services.

Core Deliverables include:

• Proactive daily monitoring of systems by Senior Basis consultants at Bollina Technologies Center of Excellence.
• Regular operating system, database and R/3 maintenance including: Backup and Recovery, Notes and Support Packs, CTS, Tuning, and Client Maintenance.
• Technical problem handling to ensure that your technical issues are logged, escalated, and resolved in a timely manner.
• Customized Operations Reporting of your system performance.
• Senior Basis consultants on-call 7 days a week, 24 hours a day, available to address your immediate needs.